Hello Seow Leng,
Thanks for your feedback, as mentioned prior, our via Whatsapp.
We are sorry for your experience and we value the feedback you have provided. However, do kindly note that the ordered is an 'Omakase' Concept arrangement, and this is the only arrangement style that gives our assigned florist of the day the creative freedom to arrange accordance to the freshest picks taking into account your recipient's info (not specific flower types and color). All our fresh arrangements are Aqua bagged, to provide water supply to the bouquets in the delivery process so you would receive them in a good condition.
I have noted on your mismatch of expectations and we have worked further now to illustrate the concept of Omakase arrangements here https://anahanaflower.com/pages/omakase-flower to ensure customers are aware of this style of arrangement.
Every other arrangements in our store other than the 'Omakase' arrangements would be arranged closely in themed, which I believe would be what you would be looking for, in the case of a Blue Rose option (e.g. https://anahanaflower.com/products/phantom-magic-blue-rose-bouquet)
I hope this clarifies your purchase and do reach out to us via Whatsapp if you require any further assistance for a prompt reply. We humbly seek your understanding and thank you for your feedback in that matter and as we constantly work on our part to ensure a better gifting experience.