Question 1

How we're different

Accepted Answer

AnaHanaFlower.com is an Online Gift Superstore that provides flowers, large curation of gifts and hampers with same day delivery in Singapore. From fresh flowers, to real preserved flowers curated from the best-in-class florist, we offer a large selection of options from our website with Happiness Guaranteed and reliable same-day delivery within Singapore. Whether you're looking for a gift to send for congratulations, or just want to brighten someone's day with some flowers, Ana Hana Flower has the perfect arrangement for you. We offer over 200 different arrangements so there is something for every occasion, no matter how big or small.

Here's what makes us different:

- Fast website and webapp for convenient of ordering- Our extension range of arrangements are available on our website.- A strong curation of bouquets, arrangements, flower domes and more- Excellent customer service by phone, email, live chat 7 days a week- Our flowers are backed by happiness guarantee- Same day and next day delivery in Singapore, with pre orders up to 3 months in advance- Unique curation thats available internationally- Availability, arrangements, delivery times are available on each product, to provide you with full transparency

We offer same-day flower & gifts delivery in Singapore, 7 days a week, and international orders are shipped out as fast as 1 working day.

Question 2

How do I place an order?

Accepted Answer

We are an eStore focused Gift Store and this means that what you see on our store, is what you get, and this helps us to pass on our savings of having retail outlets, right to you!We have a huge selection of arrangements, fresh flowers, gifts, hampers and more. Browse around our mobile friendly site and get inspired, we provide a huge catalog, with great gift guides to help you get started! You can Shop By Occasion, Flower Types, Arrangement, Budget and so much more! This are the perks of being an online store.Browsing & Getting Started1. We offer checkouts via guest, while we always recommend for you to keep track of your orders, get points and more by signing up for an Account. We have social login (Gmail, Facebook) for your ease of sign up!2. After logging it, browse around our collection pages, gift guides and moreAdd To Cart1. After browsing on to your loved arrangements, simply customise them as you require at the Product page, browse our add ons, and simply Add To Cart2. The product will now be in your Cart pageCart1. Browse any further add ons, you would like, and repeat the Add To Cart process.2. Once you are ready to checkout, at the Cart page, there are two things required before you may checkouta) Complimentary Gift Message: We provide a Free Complimentary Gift Message with every order, do key that in the 'Gift Message' field at the Cart pageb) Selection of Delivery Date (Singapore): For Singapore orders, selection of delivery date would be available. Please select the delivery date of choice, with the Preference of Time Slot3. Great! You can checkout your purchase now!Checkout1. At the checkout page, you will be asked to insert the Shipping Address, and Billing Address. The shipping address should contain the recipient's details (shipping number, address, and name)2. And the Billing Address should contain the person that is making the purchase. (Do note that we do not send any physical invoice to the address, thus its mainly used for online payments processing. Nonetheless, the contact here should be placed with the person that is ordering. This is the contact number where we reach out to in the case there are any issues, or further information we would like to contact regarding your order. Shipping Method1. We offer multiple shipping & delivery methods accordingly to the country you are order for, and the product, thus feel free to select on the most suitable shipping method2. We offer Self Pickup for orders in Singapore3. Our standard delivery within Singapore are delivered by hand by our friendly delivery team.Gift Cards & Promo CodesIn the case you would like to redeem your gift cards & promo codes, do enter them at the checkout page, there will be a field to enter your promo code.Review & PaymentIMPORTANT: REVIEW all your order details! We are unable to make changes to certain order details after it is placed through.1. Select your preferred payment methods (we accept all major online payment methods)2. Upon placing thru your order, you will arrive at your Order Confirmation page, where all the details of your order, delivery date (if any), and any additional information will be shown3. At this point, there should be nothing wrong with your order, an email confirmation would also be sent to you.4. Do take note of your order reference number and this is Order Number will be our reference for us to search up anything on your order.

Question 3

Can I order from overseas

Accepted Answer

Yes of course, we ship internationally to multiple countries.

We offer a customised browsing experience for different countries, for e.g. our Malaysia store, Australia stores are easily located at the country selector at the Header of the webstore, and also at the Footer of our shop.

1. Firstly, make sure you are browsing on the country you are ordering into by selecting on the country store selector at the top of the web page.

2. Do make sure you provide a local based phone number for smooth delivery in the shipping address.

3. If you have any further issues, feel free to reach out to us via our support channels and we will be happy to assist you

Question 4

Do you take in orders by phone, email, or in person

Accepted Answer

We are an e-commerce based estore, and thus we mainly take in your orders through our webstore to ensure the most timely, accurate orders.If you face any issues with regards to placing your order number, we would be happy to assist you, through our support channels available 24/7

Question 5

Can I order to more than one recipient or shipping address?

Accepted Answer

Each order would be delivered to a single location (address). Thus if you would like to place to another address, kindly place a separate order. This would also allow you to have two separate order number to avoid confusion.For multiple gift messages, we would be able to provide 1 Gift Message/Arrangement. Simply add your additional gift message in the Gift Message note at Checkout should you require additional messages

Question 6

Can i remain anonymous?

Accepted Answer

Sure, we would be able to best assist to keep the anonymity of the order.Simply leave a note on your order notes, and we would be able to best assist, kindly take note to not have your the billing email, and phone to be of the recipients, as order confirmation are usually sent to the billing contact.

Question 7

Can I order for self pickup?

Accepted Answer

Yes you may order for self pickup, simply select on your required delivery date online, and place your order!Kindly take note that we only process pickup orders when placed online. Alternatively, do reach out to our gift concierge that would be able to assist you further.

Question 8

Omakase Flowers

Accepted Answer

Omakase Flowers are our signature flowers from Ana Hana, Styled with freshest picks of the season and day to match towards the mood and requirements of our recipient. Looking for our freshest of the day, surprise me bouquet and florist pick? Simply select our Signature Omakase arrangements.

Question 9

Sizing Guide & Flower Size

Accepted Answer

We size our arrangements by general measurements depending on the arrangement type, for more information on sizing, kindly refer to our Size Guide, they are available at the Product Page.Simply click on Size Guide and the estimated sizing will be shown.Can't Find?There are cases where Size Guides are not given, do refer to the Product Description of the product you are looking at, where specifications are given

Question 10

Omakase Flower Bouquets - Same Day Delivery

Accepted Answer

We process large volume of Omakase orders daily, thus with this, we are able to provide Same-Day delivery depending on our volume of order. You will be able to see our delivery dates when you process your order at checkout, there will be a Delivery Date selector. Nonetheless, reach us at our chat if you require for urgent delivery and our team will try out best to support.

Question 11

Can I customise my arrangement?

Accepted Answer

Every arrangement is lovingly arranged and designed; thus, as much as possible, we provide a true to picture arrangement for most of our arrangements. Small amount of variations are usually expected as the supplies and arrangements vary from time to time.Personalisation of OrderIf you are looking for Personalisation, we offer a range of add ons, complimentary gift messages and more. In addition, our Omakase arrangements give you the personal touch you might want. where we would arrange and style one for you.Freestyle Arrangements1) Omakase CollectionOur Omakase Collection arrangements gives our florist the creative freedom to arrange, and are arranged as per our florist pick, and not referencing to any photos or images shown.2) Bridal CollectionOur Bridal Collection flowers are arranged as per our moodboard, and thus the photos shown should serve as a reference point for the arrangement that you would receive.

Question 12

Orders

Accepted Answer

Orders that are placed with delivery dates selected will be sent via hand delivery by our delivery team on the specific day. Please note that the delivery method to select should be "Local Delivery". In the case where we are unable to fulfil on your selected date or constraints, we will reach out to you within 1-3 business days to arrange for an alternative.In the case that you opt of Local Economy Shipping, the gift might be parcel packed (not our usual gift packed) in a box and will be sent via our local couriers. This is to ensure the gift is sent properly You will be be kept notified of your order status via your preferred mode of communication (based on how you placed your order, mobile or email). Please take note to add our emails to safe-sender list to avoid missing notifications.

Question 13

Pre Orders

Accepted Answer

Pre orders are available for products that would require additional processing time. e.g. customised, seasonal flowers, seasonal products etc.Pre ordered products would take a couple of days to weeks depending on its availability. Feel free to check on the product description. of the item you are pre ordering to check on estimated delivery timelines.,Feel free to reach out to our GIft Concierge in the case if you are looking to send gifts are time sensitive.

Question 14

How can I reach to your customer service team?

Accepted Answer

We are available on our Live Chat, Whatsapp, Email 24 hours a day, 7 days a weekReach our Customer Service TeamLive Chat: Available at the bottom of your screen. Click the Bubble in the lower left of your screen. (We respond instantly!)Email: support@anahanaflower.com (We take 1-2 Business Days to get back to you)Phone: We are available via calls @ +65 94550145

Question 15

Can I visit your store?

Accepted Answer

We are an e-commerce based business, thus we do not do any walk in customers, and do not have a retail store that can serve you at best like our eCommerce store.As an ecommerce company, our aim is to provide you an easy to use webstore, and customer service, that would be able to give you a better than retail experience - onlineNonetheless, we are able to do Pickup orders at select locations (available at checkout)

Question 16

Wedding

Accepted Answer

Yes we do have wedding flowers and arrangements available on our wedding flower online store

Question 17

What are you opening hours

Accepted Answer

Our online store is open 24/7, shop anytime you like! Our service hours are daily 10am - 10pm.Contact us for more details

Question 18

Promos & Discount Codes

Accepted Answer

For online purchases, we offer special discounts based on your account with us, simply sign up an account, subscribe for our mailing list for exclusive discounts

Question 19

Bulk Orders

Accepted Answer

For bulk orders, please reach out to our gifts concierge @ hello@anahanaflower.com . We will be able to support you with our bespoke experience.Any orders above 10 or more items is considered a bulk order, where our team will be happy to work with you to create a custom proposal based on your needs.

Question 20

Custom products with Company Logo

Accepted Answer

Our team is happy to create a tailor gift option for you. With enough lead time and quantity, we would be happy to offer company logo on specific gifting options

Question 21

Shipping Locations

Accepted Answer

Our corporate gift program is available currently to all Singapore incorporated companies, with delivery locations within Singapore.

Question 22

How far in advance do I need to place my corporate order

Accepted Answer

We generally recommend placing your order at least 2 weeks in advance prior to your desired delivery date

Question 23

Can I track my orders

Accepted Answer

Yes, you will be able to see the individual orders with its own tracking link. Depending on how you would like the orders to be sent out, our gift concierge will assist you with it

Question 24

How do you deliver my arrangement?

Accepted Answer

We ship and deliver a variety of products and arrangements, thus they are usually packed differently, according to the orders.1) Our arrangements delivered in Singapore will be hand delivered, and will be delivered in open bags, gift carriers, paper bags (for gift items). Wrapped bouquets are usually delivered without carriers.2) Arrangement delivered out of Singapore, where we are utilising carriers, would be parcel packed, in mailer boxes, etc.Your gift message would be added on to your arrangement, and in addition, any add ons purchased would all be delivered together.

Question 25

We manage the gifts, you manage the relationship

Accepted Answer

Our corporate gifting teams will be able to support you accordingly with bespoke gifting solutions. To meet the needs of our customers, we are able to package bespoke gifting solutions just for you.

Question 26

How can i refer my friends & family?

Accepted Answer

Thank you so much for spreading our brand.To refer family and friends, simply access our referral program here. A pop up will show and the details would be available there.Note: You would need to be signed in, in order to access your referral link. If you do not have an account, sign up hereSharing of LinkWhen you share your referral link, users will be directed to our online store, send them via text message, facebook, and more! Upon your friends & families have accessed our page via your link, they would get a discount on their first purchase, and upon making a successful purchase, we would like to share a token of appreciation by giving you the same discount (given in Petal Points).Referrals are unlimited, do share the love today!Note:1) Make sure the referral to use the referral link, as if they have navigated to our website prior, or have made a prior purchase, they would not be considered as a referral.2) We reward with Smile IO, and they have a complex process of vetting through referral traffic, we would base successful referral based on their system. In the case of unsuccessful referrals, they are not shared to us from Smile IO perspective, and thus we are unable to provide you a reason.

Question 27

How can I get exclusive discounts?

Accepted Answer

We send out exclusive discounts when you are a member with us, simply sign up, subscribe to our mailing list, and you will be all set.In addition, we have also a occasion reminder, where you would be able to input important occasion that you would like us to share recommendations with you. Simply access your Occasion Reminder via your Account page.When near to your occasion, we will send you a small nudge, along with our recommendations!

Question 28

Update of Account Information

Accepted Answer

At your Account page, you would be able to add multiple shipping addresses, update your email, subscription, contact and so much more.To access your access your account, click here, or access them via the My Account section at the top of the page.If there are any issues with your account, or require additional support, feel free to reach out to our support team and we will be happy to assist you.

Question 29

Checking my Account Credits (Petal Points)

Accepted Answer

We reward purchases, birthdays, referrals and so much more with our Rewards Program (Petal Points)To view on your balance, simply access your account page, and click on the bottom rewards widget. You may also access them here

Question 30

I can't access my account

Accepted Answer

There are cases where you are unable to access your account.Reset your password1) Go to the account login page2) Click Forgot your Password?3) We will email you a reset link, do check your spam email as well!Tried those steps and still running into issues?1. Remember to check your Spam folder!2. There might be a case where you did not sign up for an account, do note that purchasing from us before does not automatically creates you an account.3. Check that you have reset the password to the correct email4. You might have login with your Social account, do try that5. If you have tried all of this steps, please reach out to us via our support channels and we will be happy to assist you.

Question 31

Viewing your previous orders

Accepted Answer

Your Account dashboard gives you an array features that allows you to view your previous orders. Simply login, and access your order history!

Question 32

Delete my account

Accepted Answer

We are sorry that you would like to remove your account. If we have done anything wrong, please let us know and its never our intention to upset you, in anyway.We are happy to make things right, and of course, we can assist you with the removal of account.

Question 33

Rewards Program & Petal Points

Accepted Answer

Our rewards program are termed as Petals Rewards Program. Our rewards policies are as per outlined on our Rewards Program appearing at the bottom left hand corner of every screen.Reward redemption and points are subject to change as per anahanaflower.com discretion. However, we will honour all reward points that are claimed.

Question 34

How do I earn more points?

Accepted Answer

Our rewards program are outlined in the Rewards app.Few ways you can look to get points to get $10 off your first order1) Share us on Social Media2) Like our Social Media pages3) Sign up an account with us.4) Purchase! We reward points for every purchase on our platform.More details are outlined in our rewards app! Open it up at the bottom left hand corner

Question 35

Where is my order?

Accepted Answer

We provide a full tracking ability with your orders placed with us. Thus, if you have any question at all regarding your order status, simply access your Order Status page via the email/phone SMS  confirmation sent to you.You may also track on your order here

Question 36

Can I change my gift message?

Accepted Answer

1. We are happy to assist you as long as your order has not entered the fulfilled process.2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).4. If the order is still under Order Received, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.Alternatively, do reach out to our friendly support team and we can check on this for you.

Question 37

Can I change my delivery address

Accepted Answer

1. We are happy to assist you as long as your order has not entered the fulfilled process.2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).4. If the order is still under Order Received, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.Alternatively, do reach out to our friendly support team and we can check on this for you.

Question 38

Can I change the delivery date?

Accepted Answer

1. We are happy to assist you as long as your order has not entered the fulfilled process.2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).4. If the order is still under Order Received, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.Alternatively, do reach out to our friendly support team and we can check on this for you.

Question 39

Can I change the items?

Accepted Answer

1. We are happy to assist you as long as your order has not entered the fulfilled process.2. Once an order has entered the fulfilled process, the order is final and no further changes can be made.3. To check on your order status, simply track on your order, or access your order confirmation page(emailed/SMS to you).4. If the order is still under Order Received, we would be able to assist you, for other statuses, please reach out to us ASAP, and we might be able to assist you.5. For changes, if you do not receive a response in time from us, it usually means the order was not updated. Please do get a confirmation from our customer service team to be sure that the changes have been made.Alternatively, do reach out to our friendly support team and we can check on this for you.

Question 40

Cancellations

Accepted Answer

Cancellation- In the event of a cancellation after an order confirmation, 100% of the total value will be charged. - Any other cancellation request made will be accepted or declined at Ana Hana Flower's discretion. We reserve full rights to decline a refund request- Refund would only be given in the form of Store Credits which can be used on our online store.

Question 41

My flowers are bad quality

Accepted Answer

Flowers are in poor conditionFlowers varies in nature and looks, thus they do vary from batches to batches. For fresh flowers, do popped them in water when you received them, and they will perk up!Looking Droopy?We aqua bag our arrangements to provide a consistent supply of water, but sometimes after delivery, they might need a perk up, so if yours looks sad, they'll just need a trim, an overnight drink to help them perk up fully.Looking Squashed?Some stems will look flat at first, give them water and see them bloom!Broken or damaged stems?While we do our best to ensure that every arrangements come out of our store and protecting them on the way to you, very occasionally they can have a bad trip. Please contact us with 1-2 photos of the stems and so we can take care of this for you.

Question 42

My arrangement looks different to the photo

Accepted Answer

Why does my arrangement look different?Every stem is unique so sometimes colours varies! In addition, we will need to use a substitution to give you the best arrangement. Not to worry, we try whenever possible to always provide you the closest to theme and as equally lovely!SubstitutionAs every stem is unique, on rare occasions, color differs, growth differs and our florist will substitute the stems to give you the highest quality bouquet.

Question 43

Missing Items

Accepted Answer

There are just times that we accidentally overlook on the order, and we are so sorry! Please get in touch with our Gift Concierge and they can assist you as fast as possible.

Question 44

Delivery Policy

Accepted Answer

Domestic Shipping PolicyDelivery processing timeAll orders are processed within 1 business day.If we are experiencing a high volume of orders, delivery may be delayed by a few days. We will get in touch with you if we have issues meeting your required delivery date.Local delivery rates & delivery estimatesDelivery charges for your order will be calculated and displayed at checkout.Delivery methodEstimated delivery timeShipment costOrders below $55.00Selected Preferred Date$10.00Orders above $55.00Selected Preferred DateFree Delivery delays can occasionally occur.Additional surcharge of $10-$20 applies for delivery to locations such as Sentosa Island and Tuas, pricing displayed at checkout. Local Delivery-Your Delivery Date selected will be present in your order page, as well as in your order confirmation (in your email), in the case. if they are not present in your email, feel free to reach out to us to check on them.-All orders are targeted to be fulfilled on your selected delivery slot, between our operating delivery time slot. Kindly ensure your delivery contact is accurate and contactable. Our delivery team will reach out to you prior to arrival. Kindly note that delivery would be done via contactless delivery should there be no one to receive. In the event where delivery is unsuccessful, a redelivery charge of 20SGD will be applicable on the next available delivery slot.-In the case we are unable to fulfil your order due to unforeseen circumstance, you will hear from us to provide an alternative delivery method on our next available delivery slot Customs, Duties and Taxesanahanaflower.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages If you received your order damaged, please contact us as soon as possible after receipt to investigate on this matter.Please save all packaging materials and damaged goods before filing a claim.Restricted AreasAna Hana Flower is happy to deliver island-wide accordingly to our usual delivery fees, except to the following locations:Jurong IslandArmy CampsAirline RoadKindly contact us for deliver to these locations

Question 45

Redelivery

Accepted Answer

In a case whereby a schedule delivery was failed even with prior agreed arrangement, we will leave the item at the best possible location as discussed between the receiver and Ana Hana. However, if a redelivery have to be arranged, an additional $20 will be chargedAna Hana Flower cannot accept responsibility for late/failed delivery if:Incorrect address givenIntended recipient not presentDelivery vehicle is subject to delays from building management/securityNo valid means of contact

Question 46

How much does it cost for delivery?

Accepted Answer

We offer free same day delivery on all orders above 55SGD

Question 47

Can I self collect?

Accepted Answer

Customers may opt to collect their flowers and gifts at no extra charge, for location of pickup, please select Self Collection at the stipulated location at checkout

Question 48

Can you deliver at a specific time?

Accepted Answer

Yes we provide specific timeslot delivery (e.g. before 12pm) if you would require this service, this service is available at an add on.

Question 49

I need them ASAP, can you deliver?

Accepted Answer

We provide flowers on express with our express delivery add on, they are available between 9am - 5pm daily, when eligible, simply select the add on at your Cart page.

Question 50

Can I pick a delivery time?

Accepted Answer

We provide delivery time slots available at the checkout page, simply add your products to cart, and select your delivery date, and time slot at the checkout.

Question 51

Can I get same day delivery?

Accepted Answer

Yes! We provide Same Day Delivery across Singapore. To check on the availability, check on the estimated delivery date avaiability at the Product Pages

Question 52

Will my flowers be left if on one is home?

Accepted Answer

We try to have our arrangements delivered to someone at the door, however we do understand there are cases where no one is available. Our delivery personnel will reach out to you to get in touch with you to do a contactless delivery.If there are still no response, we might leave the arrangement at a secure location for a contactless delivery in Singapore.In cases where we are unable to find the address, or unable to access the unit, the delivery might fail and a redelivery would be made at the next available delivery slot. *Charges applies

Question 53

Shipping

Accepted Answer

We are currently shipping internationally to selected countries. Please note that the shipping options for your country will be made available to you at the checkout page.Kindly note that you are unable to select a specific delivery date, as we parcel pack and ship them directly from the nearest store from you.All arrangements that are shipped internationally would be parcel packed with good foam protection to ensure the arrangements arrive you as intended.Upon receipt of your arrangement, feel free to check out on our unboxing guide and care guide to ensure your flowers stays pretty!We are constantly opening up to more countries and improving on our delivery network, in any case if the country you would like to ship is not available, kindly reach out to us at support@anahanaflower.com and we will be able to assist you on this.

Question 54

Returns

Accepted Answer

Any orders shipped outside of Singapore is considered an International orderChange of mindWe do not do any change of mind for any preserved flower arrangementsDamaged on receiptWe ensure all gifts that gets out of our store pretty! However, for unforeseen circumstance where your gifts have arrived your location in a damaged condition, kindly reach out to immediately upon receipt via our support channelsDissatisfaction (Except Fresh Flowers)As we deal with natural products, it is bound to have a slight variations in each arrangements. In the case where the product that is not due to damages or liability of ours,  may be returned with shipping fees covered by the buyer. Please ensure that the gifts are returned in its original packaging and intact, once we have received the items and passed through our QC, we will process on your refund, where the transaction amount will be credited to your account to be used on your next purchase with us. If there are areas that you are not happy with our service, feel free to reach our support team.

Question 55

What countries are eligible for international orders?

Accepted Answer

What countries do we ship to?All our Preserved Flowers arrangements are eligible for ship outside Singapore to the countries listed below. It is the customer responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsibile for any delayed caused by customs processing.-Australia-Indonesia-Japan-Korea-Malaysia-Thailand-Vietnam-TaiwanWe are constantly reviewing where we are shipping to, if your country is not listed here, feel free to reach out to us at +65 94550145

Question 56

How do I place an international order?

Accepted Answer

Shop as you would on AnaHanaFlower.com, for list of products that are available for shipping internationally, kindly browse them from anahanaflower.com/pages/internationalPlease note that we do not ship Fresh Flowers internationally

Question 57

When will my international order be charged

Accepted Answer

Your card that you enter during your checkout process will be charged when you place on your order

Question 58

What forms of payment do you accept for international orders?

Accepted Answer

You will be charged the value of the order in the currency of the country/region you selected. If you charged your order to a credit card or account in a different market from the shipping country/region, or if your credit card is tied to another currency, additional bank fees may apply. Please contact your bank for more information.

Question 59

Duties and Taxes (Inclusive)

Accepted Answer

No Surprises! We include duties & taxes!Any local import duty, taxes or custom clearance are inclusive in our prices. When we charge our shipping fees, they are usually automatically calculated in the Shipping Price that you paid.

Question 60

When can i expect my order to arrive

Accepted Answer

You will receive an email when your order ships. Depending on your destination, it takes 3-10 business days for the package to arrive, please do also note that in some rare occurences, the delivery timeframe could be extended. For most accurate estimate, check them at Checkout page, where the Live Shipping rates would be quoted to you prior to your checkout

Question 61

Can I overnight or opt for express delivery?

Accepted Answer

Kindly note that we do not offer overnight delivery for international orders. Your order will be shipped from our nearest store to you. They might be in your Home country, or a store near you.

Question 62

How long will it take to receive a refund on a returned international order?

Accepted Answer

Refunds are typically issued within 20 business days, as we will have to receive back the item in its original condition and go through our QC, before processing the refund, rest assured we will email you on the process along the way. In any case if the arrangement does not pass our QC, we will charge a restocking fee of up to 80% on a case by case basis.

Question 63

Refunds and returns for gift orders

Accepted Answer

We are unable to process exchanges for international gift ordersAny credit for items returned will be issued to the original purchaser

Question 64

Additional Information & Fraud Verification

Accepted Answer

Some orders may require additional processing time in the case that the order was flagged for any reason. As we use a Third-Party Verification system, we have to wait until the clearance is received before dispatching an order that had been flagged. Our team will notify the customer who's order gets flagged via email

Live Chat Support

Operation Hours

Help Center

How It Works

How we're different

How we're different

Placing an Order

How do I place an order?

Can I order from overseas

Do you take in orders by phone, email, or in person

Live Chat Support

Operation Hours

Language

Help Center

How It Works

How we're different

How we're different

Placing an Order

How do I place an order?

Can I order from overseas

Do you take in orders by phone, email, or in person