We process large volume of Omakase orders daily, thus with this, we are able to provide Same-Day delivery depending on our volume of order. You will be able to see our delivery dates when you process your order at checkout, there will be a "Our Available Delivery Dates". Nonetheless, reach us at our chat if you require for urgent delivery and our team will try out best to support.
Orders that are placed with delivery dates selected will be sent via hand delivery by our delivery team on the specific day. Please note that the delivery method to select should be "Local Delivery". In the case where we are unable to fulfil on your selected date or constraints, we will reach out to you within 1-3 business days to arrange for an alternative.
In the case that you opt of Local Economy Shipping, the gift might be packaged in a box and will be sent via our local couriers.
You will be be kept notified of your order status via your preferred mode of communication (based on how you placed your order, mobile or email). Please take note to add our emails to safe-sender list to avoid missing notifications.
Our popular gift subscription are for those whom wants to automate the gifts. Whether is it for your other half, or clients. We make it beautiful and surprising for all. Our subscription plans fully configurable at any time. Cancel anytime through our dashboard, automate anytime.
We handle the delivery of your gift subscription. Based on the dates that you order and when you first take delivery, we will schedule accordingly based on your first date of delivery. E.g. if you subscribe for first delivery on Monday on a Weekly basis, we will automatically schedule for another delivery on the following week!
If you are often looking to shower gifts on others, by subscribing, you get up to 30% discount. At the same time, you are automatically enrolled to get our Petal Points, which gives you rewards for your next purchase on regular products
*To get Petal Points, make sure you are signed up with an account during your purchase!
Subscription delivery occur between Tuesdays - Fridays. Thus please be informed that deliveries may be varied between 1-3 days for this reason. Feel free to contact us if there are any issues with receiving delivery
Yes, as we only charge based on your frequency of subscription, You will be able to cancel your subscription at our dashboard. Login at your Subscription Dashboard to manage it.
Otherwise you can login to your account, and click "Manage Floral Subscriptions"
If you are cancelling, be sure to cancel them in advance. If an order has already been confirmed, cancelled your subscription will not cancel your upcoming order, but the subsequent ones.
Once your subscription is cancelled, there will not be any more recurring automated transactions
*Please take note that if you will only be able to cancel on your subscription order after taking delivery of your first subscription order (your 2nd order). However you will be able to reschedule your orders if would like.
You can change your preference anytime at the Profile Page when you log in to your Subscription Dashboard. When you change your preference, we will take that into account whenever you make a change and we will factor that in your next delivery
In a case whereby a schedule delivery was failed even with prior agreed arrangement, we will leave the item at the best possible location as discussed between the receiver and Ana Hana. However, if a redelivery have to be arranged, an additional $10 will be charged
Ana Hana Flower cannot accept responsibility for late/failed delivery if:
Incorrect address given Intended recipient not present Delivery vehicle is subject to delays from building management/security No valid means of contact