Help Center

Omakase Flowers are our signature flowers from Ana Hana, Styled with freshest picks of the season and day to match towards the mood and requirements of our recipient

We style the sizes of our bouquets accordance to the type of flowers we are using. Thus no one Omakase Flowers are actually done the same.

Here is a guideline of the sizing of flowers

We process large volume of Omakase orders daily, thus with this, we are able to provide Same-Day delivery depending on our volume of order. You will be able to see our delivery dates when you process your order at checkout, there will be a "Our Available Delivery Dates". Nonetheless, reach us at our chat if you require for urgent delivery and our team will try out best to support.

Orders that are placed with delivery dates selected will be sent via hand delivery by our delivery team on the specific day. Please note that the delivery method to select should be "Local Delivery". In the case where we are unable to fulfil on your selected date or constraints, we will reach out to you within 1-3 business days to arrange for an alternative.

In the case that you opt of Local Economy Shipping, the gift might be packaged in a box and will be sent via our local couriers.

You will be be kept notified of your order status via your preferred mode of communication (based on how you placed your order, mobile or email). Please take note to add our emails to safe-sender list to avoid missing notifications.

Pre orders are available for products that would require additional processing time. e.g. customised, seasonal flowers.

Pre ordered products would generally have a 3-5 business days delivery lead time. Upon ordering, we will reach out to you to inform on the delivery timelines. 

Feel free to reach out to our GIft Concierge in the case if you are looking to send gifts are time sensitive.

Our popular gift subscription are for those whom wants to automate the gifts. Whether is it for your other half, or clients. We make it beautiful and surprising for all. Our subscription plans fully configurable at any time. Cancel anytime through our dashboard, automate anytime.

We handle the delivery of your gift subscription. Based on the dates that you order and when you first take delivery, we will schedule accordingly based on your first date of delivery. E.g. if you subscribe for first delivery on Monday on a Weekly basis, we will automatically schedule for another delivery on the following week!

Delivery is free for all subscription plans

If you are often looking to shower gifts on others, by subscribing, you get up to 30% discount. At the same time, you are automatically enrolled to get our Petal Points, which gives you rewards for your next purchase on regular products

*To get Petal Points, make sure you are signed up with an account during your purchase!

We have already given all the discounts upfront to you when you subscribe, thus no promotional code & offers can be applied. Feel free to use your discount codes for regular orders instead!

Subscription delivery occur between Tuesdays - Fridays. Thus please be informed that deliveries may be varied between 1-3 days for this reason. Feel free to contact us if there are any issues with receiving delivery

Have you taken advantage to get 30% off your floral gifts? If not, do sign up for a subscription today!

• Based on your Customised Plan, you will get your desired styles and arrangement at 30% off with free shipping!
• Choose your recipients, switch them out anytime!
• Pay only per delivery, not in one lump sum!
• Skip a delivery or cancel anytime*
• Members Perk! Join our Members Club and get Petal points on your subscription orders. You can use them to offset your regular purchases!

Your subscription service will automatically renew based on the frequency you set for your subscription order! You may cancel your subscription anytime online, after the first subscription order!

*NOTE! You will only be able to cancel on your subscription order after you take the first subscription order, which is after your 1st recurring delivery with us!

Upon subscription, you will be charged based on your frequency of the subscription. E.g. on a weekly subscription, we will charge accordingly weekly. 

Yes, as we only charge based on your frequency of subscription, You will be able to cancel your subscription at our dashboard. Login at your Subscription Dashboard to manage it.

Otherwise you can login to your account, and click "Manage Floral Subscriptions"

If you are cancelling, be sure to cancel them in advance. If an order has already been confirmed, cancelled your subscription will not cancel your upcoming order, but the subsequent ones.

Once your subscription is cancelled, there will not be any more recurring automated transactions

*Please take note that if you will only be able to cancel on your subscription order after taking delivery of your first subscription order (your 2nd order). However you will be able to reschedule your orders if would like. 

You can manage your subscription anytime at https://anahanaflower.com/pages/subscription-login/

You can change your preference anytime at the Profile Page when you log in to your Subscription Dashboard. When you change your preference, we will take that into account whenever you make a change and we will factor that in your next delivery

Need to reschedule your deliveries? Simply login to your Subscription Dashboard & Reschedule them!

Reschedule your Next Delivery. You will receive an automated email from us approximately 3 days before your order reminding you of your subscription order.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 business day.

If we are experiencing a high volume of orders, delivery may be delayed by a few days. We will get in touch with you if we have issues meeting your required delivery date.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Customs, Duties and Taxes

anahanaflower.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

anahanaflower.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to investigate

Please save all packaging materials and damaged goods before filing a claim.

Restricted Areas

Ana Hana Flower is happy to deliver island-wide, except to the following locations:

Tuas

Penjuru

Jurong Island

Army Camps

Airline Road

Sentosa Island

Kindly contact us for deliver to these locations

In a case whereby a schedule delivery was failed even with prior agreed arrangement, we will leave the item at the best possible location as discussed between the receiver and Ana Hana. However, if a redelivery have to be arranged, an additional $10 will be charged

Ana Hana Flower cannot accept responsibility for late/failed delivery if:

Incorrect address given
Intended recipient not present
Delivery vehicle is subject to delays from building management/security
No valid means of contact

Customers may opt to collect their flowers and gifts at no extra charge, for location of pickup, please select Self Collection at the stipulated location at checkout

We do not do returns for any flower deliveries. As they are all made fresh and agreed upon when we have done the selection.

For bulk orders, please reach out to our gifts concierge @ anahanaflower@gmail.com . We will be able to support you with our bespoke experience.

Our corporate gifting teams will be able to support you accordingly with bespoke gifting solutions. To meet the needs of our customers, we are able to package bespoke gifting solutions just for you.

Our rewards program are termed as Petals Rewards Program. Our rewards policies are as per outlined on our Rewards Program appearing at the bottom left hand corner of every screen.

Reward redemption and points are subject to change as per anahanaflower.com discretion. However, we will honour all reward points that are claimed.

Our rewards program are outlined in the Rewards app.

Few ways you can look to get points to get $10 off your first order

1) Share us on Social Media

2) Like our Social Media pages

3) Sign up an account with us.

4) Purchase! We reward points for every purchase on our platform.