Help Center

We style the sizes of our bouquets accordance to the type of flowers we are using. Thus no one Omakase Flowers are actually done the same.

Here is a guideline of the sizing of flowers arrangements, please refer to Flower Bouquet for our Omakase Size Guide at the Product Page

Orders that are placed with delivery dates selected will be sent via hand delivery by our delivery team on the specific day. Please note that the delivery method to select should be "Local Delivery". In the case where we are unable to fulfil on your selected date or constraints, we will reach out to you within 1-3 business days to arrange for an alternative.

In the case that you opt of Local Economy Shipping, the gift might be parcel packed (not our usual gift packed) in a box and will be sent via our local couriers. This is to ensure the gift is sent properly 

You will be be kept notified of your order status via your preferred mode of communication (based on how you placed your order, mobile or email). Please take note to add our emails to safe-sender list to avoid missing notifications.

Pre orders are available for products that would require additional processing time. e.g. customised, seasonal flowers, seasonal products etc.

Pre ordered products would take a couple of days to weeks depending on its availability. Feel free to check on the product description. of the item you are pre ordering to check on estimated delivery timelines.,

Feel free to reach out to our GIft Concierge in the case if you are looking to send gifts are time sensitive.

We handle the delivery of your gift subscription. Based on the dates that you order and when you first take delivery, we will schedule accordingly based on your first date of delivery. E.g. if you subscribe for first delivery on Monday on a Weekly basis, we will automatically schedule for another delivery on the following week!

Delivery is free for all subscription plans

If you are often looking to shower gifts on others, by subscribing, you get up to 30% discount. At the same time, you are automatically enrolled to get our Petal Points, which gives you rewards for your next purchase on regular products

*To get Petal Points, make sure you are signed up with an account during your purchase!

Have you taken advantage to get 30% off your floral gifts? If not, do sign up for a subscription today!

• Based on your Customised Plan, you will get your desired styles and arrangement at 30% off with free shipping!
• Choose your recipients, switch them out anytime!
• Pay only per delivery, not in one lump sum!
• Skip a delivery or cancel anytime*
• Members Perk! Join our Members Club and get Petal points on your subscription orders. You can use them to offset your regular purchases!

Your subscription service will automatically renew based on the frequency you set for your subscription order! You may cancel your subscription anytime online, after the first subscription order!

*NOTE! You will only be able to cancel on your subscription order after you take the first subscription order, which is after your 1st recurring delivery with us!

Yes, as we only charge based on your frequency of subscription, You will be able to cancel your subscription at our dashboard. Login at your Subscription Dashboard to manage it.

Otherwise you can login to your account, and click "Manage Floral Subscriptions"

If you are cancelling, be sure to cancel them in advance. If an order has already been confirmed, cancelled your subscription will not cancel your upcoming order, but the subsequent ones.

Once your subscription is cancelled, there will not be any more recurring automated transactions

*Please take note that if you will only be able to cancel on your subscription order after taking delivery of your first subscription order (your 2nd order). However you will be able to reschedule your orders if would like. 

You can manage your subscription anytime at https://anahanaflower.com/pages/subscription-login/

Domestic Shipping Policy

Delivery processing time

All orders are processed within 1 business day.

If we are experiencing a high volume of orders, delivery may be delayed by a few days. We will get in touch with you if we have issues meeting your required delivery date.

Local delivery rates & delivery estimates

Delivery charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Additional surcharge of $10-$20 applies for delivery to locations such as Sentosa Island and Tuas, pricing displayed at checkout. 

Local Delivery

-Your Delivery Date selected will be present in your order page, as well as in your order confirmation (in your email), in the case. if they are not present in your email, feel free to reach out to us to check on them.

-All orders are targeted to be fulfilled on your selected delivery slot, between our operating delivery time slot. Kindly ensure your delivery contact is accurate and contactable. Our delivery team will reach out to you prior to arrival. Kindly note that delivery would be done via contactless delivery should there be no one to receive. 

In the event where delivery is unsuccessful, a redelivery charge of 20SGD will be applicable on the next available delivery slot.

-In the case we are unable to fulfil your order due to unforeseen circumstance, you will hear from us to provide an alternative delivery method on our next available delivery slot

Customs, Duties and Taxes

anahanaflower.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

 If you received your order damaged, please contact us as soon as possible after receipt to investigate on this matter.

Please save all packaging materials and damaged goods before filing a claim.

Restricted Areas

Ana Hana Flower is happy to deliver island-wide accordingly to our usual delivery fees, except to the following locations:

Jurong Island

Army Camps

Airline Road

Kindly contact us for deliver to these locations

In a case whereby a schedule delivery was failed even with prior agreed arrangement, we will leave the item at the best possible location as discussed between the receiver and Ana Hana. However, if a redelivery have to be arranged, an additional $20 will be charged

Ana Hana Flower cannot accept responsibility for late/failed delivery if:

Incorrect address given
Intended recipient not present
Delivery vehicle is subject to delays from building management/security
No valid means of contact

Customers may opt to collect their flowers and gifts at no extra charge, for location of pickup, please select Self Collection at the stipulated location at checkout

Return Policy

- Refunds and Cancellations - Your purchase is final and nonrefundable. No Product may be returned or refunded except for Damaged Products

Reasons for Compensation

- Damaged Products - If the item arrives damaged ("Damaged Products"), we will be happy to provide a replacement product if the original product is returned by you OR a photograph showing damage and received by company within same day of receiving the delivery. In the event that we are unable to provide a replacement Product or if replacement is not requested by Customer, we may at its sole discretion elect to refund the payment used for purchase in the original amount of the purchase. If a replacement Product is issued, we cannot guarantee that the replacement Product will contain exactly the contents or will have the same theme as the originally provided Product.

- Wrong item was delivered

- Item was not delivered

Kindly take note that we do not take responsibility of orders with incorrectly entered shipping addresses. If an order is placed with an incorrect address, it is the customer's responsibility to reach out to us to make the adjustments upon placing the order. If the gift has been delivered, it is the customer's responsibility to reach out to the resident of the said address to retrieve the purchase.

Refund

We only provide refunds of Store Credits in the form of Petal Points, or discount code to offset on your next purchase with us. We do not provide refunds in the form of cash/refund back to your payment method.

What is the Happiness Guarantee?

While we strive to always deliver the perfect arrangement, flowers are unpredictable by nature. We know it is not possible to be 100% perfect all the time. The Happiness Guarantee ensures that our Customer Experience team will assist at our best for you to be satisfied with your purchase. 

We promise to make sending and receiving our gifts a joy. So if something isn't up to your expectations, our Customer Experience team will go the extra mile to make it right for you.

As we deal with time sensitive products, kindly reach out as soon as you have received it (Same Day) for us to be able to assist promptly.We would be happy to make it right with our 100% Happiness Guarantee (we will refund your purchase if we are unable to make it right via Store credits), or provide you with an alternative arrangement.

Fresh Flowers

We do not do returns for any fresh flower deliveries. As they are all made fresh and agreed upon when we have done the selection.

Damaged on receipt

We ensure all gifts that gets out of our store pretty! However, for unforeseen circumstance where your gifts have arrived your location in a damaged condition, kindly reach out to immediately upon receipt via our Gift Concierge or Whatsapp @ +65 94550145 and we will look into it as part of our Happiness Guarantee.

Dissatisfaction (Except Fresh Flowers)

As we deal with natural products, it is bound to have a slight variations in each arrangements. In the case where the product that is not due to damages or liability of ours,  may be returned with a delivery charge at $20. Please ensure that the gifts are returned in its original packaging and intact, once we have received the items and passed through our QC, we will process on your refund, where the transaction amount will be credited to your account to be used on your next purchase with us. 

If there are areas that you are not happy with our service, feel free to reach our support team at support@anahanaflower.com or +65 9455 0145 (Whatsapp) and we will be happy to assist you.

Cancellation

- In the event of a cancellation after an order confirmation, 100% of the total value will be charged. 

- Any other cancellation request made will be accepted or declined at Ana Hana Flower's discretion. We reserve full rights to decline a refund request

- Refund would only be given in the form of Store Credits which can be used on our online store.

Flowers are in poor condition

Flowers varies in nature and looks, thus they do vary from batches to batches. For fresh flowers, do popped them in water when you received them, and they will perk up!

Looking Droopy?

We aqua bag our arrangements to provide a consistent supply of water, but sometimes after delivery, they might need a perk up, so if yours looks sad, they'll just need a trim, an overnight drink to help them perk up fully.

Looking Squashed?

Some stems will look flat at first, give them water and see them bloom!

Broken or damaged stems?

While we do our best to ensure that every arrangements come out of our store and protecting them on the way to you, very occasionally they can have a bad trip. Please contact us with 1-2 photos of the stems and so we can take care of this for you.

Why does my arrangement look different?

Every stem is unique so sometimes colours varies! In addition, we will need to use a substitution to give you the best arrangement. Not to worry, we try whenever possible to always provide you the closest to theme and as equally lovely!

Substitution

As every stem is unique, on rare occasions, color differs, growth differs and our florist will substitute the stems to give you the highest quality bouquet.

For bulk orders, please reach out to our gifts concierge @ hello@anahanaflower.com . We will be able to support you with our bespoke experience.

Any orders above 10 or more items is considered a bulk order, where our team will be happy to work with you to create a custom proposal based on your needs.

Our rewards program are termed as Petals Rewards Program. Our rewards policies are as per outlined on our Rewards Program appearing at the bottom left hand corner of every screen.

Reward redemption and points are subject to change as per anahanaflower.com discretion. However, we will honour all reward points that are claimed.

Our rewards program are outlined in the Rewards app.

Few ways you can look to get points to get $10 off your first order

1) Share us on Social Media

2) Like our Social Media pages

3) Sign up an account with us.

4) Purchase! We reward points for every purchase on our platform.