Omakase Flowers are our signature flowers from Ana Hana, Styled with freshest picks of the season and day to match towards the mood and requirements of our recipient

We style the sizes of our bouquets accordance to the type of flowers we are using. Thus no one Omakase Flowers are actually done the same.

Here is a guideline of the sizing of flowers

We process large volume of Omakase orders daily, thus with this, we are able to provide Same-Day delivery depending on our volume of order. You will be able to see our delivery dates when you process your order at checkout, there will be a "Our Available Delivery Dates". Nonetheless, reach us at our chat if you require for urgent delivery and our team will try out best to support.

Our popular gift subscription are for those whom wants to automate the gifts. Whether is it for your other half, or clients. We make it beautiful and surprising for all. Our subscription plans fully configurable at any time. Cancel anytime through our dashboard, automate anytime.

We handle the delivery of your gift subscription. Based on the dates that you order and when you first take delivery, we will schedule accordingly based on your first date delivery. E.g. if you subscribe for first delivery on Monday. We will automatically schedule for a Monday delivery. 

If you are often looking to shower gifts on others, by subscribing, you get up to 20% discount. At the same time, you are automatically enrolled to get our Petal Points, which gives you rewards for your next purchase.

Upon subscription, you will be charged based on your frequency of the subscription. E.g. on a weekly subscription, we will charge accordingly weekly. 

Yes, as we only charge based on your frequency of subscription, You will be able to cancel your subscription at our dashboard. Login to do so

You can manage your subscription anytime at https://anahanaflower.com/pages/subscription-login/

You can change your preference anytime at the Profile Page when you log in your subscription. When you change your preference, we will take that into account whenever you make a change and we will factor that in your next delivery

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 business day.

If we are experiencing a high volume of orders, delivery may be delayed by a few days. We will get in touch with you if we have issues meeting your required delivery date.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Customs, Duties and Taxes

anahanaflower.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

anahanaflower.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to investigate

Please save all packaging materials and damaged goods before filing a claim.

Restricted Areas

Ana Hana Flower is happy to deliver island-wide, except to the following locations:

Tuas

Penjuru

Jurong Island

Army Camps

Airline Road

Sentosa Island

Kindly contact us for deliver to these locations

In a case whereby a schedule delivery was failed even with prior agreed arrangement, we will leave the item at the best possible location as discussed between the receiver and Ana Hana. However, if a redelivery have to be arranged, an additional $10 will be charged

Ana Hana Flower cannot accept responsibility for late/failed delivery if:

Incorrect address given
Intended recipient not present
Delivery vehicle is subject to delays from building management/security
No valid means of contact

Customers may opt to collect their flowers and gifts at no extra charge, for location of pickup, please select Self Collection at the stipulated location at checkout

We do not do returns for any flower deliveries. As they are all made fresh and agreed upon when we have done the selection.

For bulk orders, please reach out to our gifts concierge @ anahanaflower@gmail.com . We will be able to support you with our bespoke experience.

Our corporate gifting teams will be able to support you accordingly with bespoke gifting solutions. To meet the needs of our customers, we are able to package bespoke gifting solutions just for you.

Our corporate gifting teams will be able to support you accordingly with bespoke gifting solutions. To meet the needs of our customers, we are able to package bespoke gifting solutions just for you.

Our rewards program are termed as Petals Rewards Program. Our rewards policies are as per outlined on our Rewards Program appearing at the bottom left hand corner of every screen.

Reward redemption and points are subject to change as per anahanaflower.com discretion. However, we will honour all reward points that are claimed.

Our rewards program are outlined in the Rewards app.

Few ways you can look to get points to get $10 off your first order

1) Share us on Social Media

2) Like our Social Media pages

3) Sign up an account with us.

4) Purchase! We reward points for every purchase on our platform.