We process large volume of Omakase orders daily, thus with this, we are able to provide Same-Day delivery depending on our volume of order. You will be able to see our delivery dates when you process your order at checkout, there will be a Delivery Date selector. Nonetheless, reach us at our chat if you require for urgent delivery and our team will try out best to support.
Orders that are placed with delivery dates selected will be sent via hand delivery by our delivery team on the specific day. Please note that the delivery method to select should be "Local Delivery". In the case where we are unable to fulfil on your selected date or constraints, we will reach out to you within 1-3 business days to arrange for an alternative.
In the case that you opt of Local Economy Shipping, the gift might be parcel packed (not our usual gift packed) in a box and will be sent via our local couriers. This is to ensure the gift is sent properly
You will be be kept notified of your order status via your preferred mode of communication (based on how you placed your order, mobile or email). Please take note to add our emails to safe-sender list to avoid missing notifications.
Pre orders are available for products that would require additional processing time. e.g. customised, seasonal flowers, seasonal products etc.
Pre ordered products would take a couple of days to weeks depending on its availability. Feel free to check on the product description. of the item you are pre ordering to check on estimated delivery timelines.,
Feel free to reach out to our GIft Concierge in the case if you are looking to send gifts are time sensitive.
Our popular gift subscription are for those whom wants to automate the gifts. Whether is it for your other half, or clients. We make it beautiful and surprising for all. Our subscription plans fully configurable at any time. Cancel anytime through our dashboard, automate anytime.
We handle the delivery of your gift subscription. Based on the dates that you order and when you first take delivery, we will schedule accordingly based on your first date of delivery. E.g. if you subscribe for first delivery on Monday on a Weekly basis, we will automatically schedule for another delivery on the following week!
If you are often looking to shower gifts on others, by subscribing, you get up to 30% discount. At the same time, you are automatically enrolled to get our Petal Points, which gives you rewards for your next purchase on regular products
*To get Petal Points, make sure you are signed up with an account during your purchase!
Subscription delivery occur between Tuesdays - Fridays. Thus please be informed that deliveries may be varied between 1-3 days for this reason. Feel free to contact us if there are any issues with receiving delivery
Yes, as we only charge based on your frequency of subscription, You will be able to cancel your subscription at our dashboard. Login at your Subscription Dashboard to manage it.
Otherwise you can login to your account, and click "Manage Floral Subscriptions"
If you are cancelling, be sure to cancel them in advance. If an order has already been confirmed, cancelled your subscription will not cancel your upcoming order, but the subsequent ones.
Once your subscription is cancelled, there will not be any more recurring automated transactions
*Please take note that if you will only be able to cancel on your subscription order after taking delivery of your first subscription order (your 2nd order). However you will be able to reschedule your orders if would like.
You can change your preference anytime at the Profile Page when you log in to your Subscription Dashboard. When you change your preference, we will take that into account whenever you make a change and we will factor that in your next delivery
If we are experiencing a high volume of orders, delivery may be delayed by a few days. We will get in touch with you if we have issues meeting your required delivery date.
Local delivery rates & delivery estimates
Delivery charges for your order will be calculated and displayed at checkout.
Estimated delivery time
Orders below $55.00
Selected Preferred Date
Orders above $55.00
Selected Preferred Date
Delivery delays can occasionally occur.
Additional surcharge of $10-$20 applies for delivery to locations such as Sentosa Island and Tuas, pricing displayed at checkout.
-Your Delivery Date selected will be present in your order page, as well as in your order confirmation (in your email), in the case. if they are not present in your email, feel free to reach out to us to check on them.
-All orders are targeted to be fulfilled on your selected delivery slot, between our operating delivery time slot. Kindly ensure your delivery contact is accurate and contactable. Our delivery team will reach out to you prior to arrival. Kindly note that delivery would be done via contactless delivery should there be no one to receive.
In the event where delivery is unsuccessful, a redelivery charge of 20SGD will be applicable on the next available delivery slot.
-In the case we are unable to fulfil your order due to unforeseen circumstance, you will hear from us to provide an alternative delivery method on our next available delivery slot
Customs, Duties and Taxes
anahanaflower.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you received your order damaged, please contact us as soon as possible after receipt to investigate on this matter.
Please save all packaging materials and damaged goods before filing a claim.
Ana Hana Flower is happy to deliver island-wide accordingly to our usual delivery fees, except to the following locations:
In a case whereby a schedule delivery was failed even with prior agreed arrangement, we will leave the item at the best possible location as discussed between the receiver and Ana Hana. However, if a redelivery have to be arranged, an additional $20 will be charged
Ana Hana Flower cannot accept responsibility for late/failed delivery if:
Incorrect address given Intended recipient not present Delivery vehicle is subject to delays from building management/security No valid means of contact
- Refunds and Cancellations - Your purchase is final and nonrefundable. No Product may be returned or refunded except for Damaged Products
Reasons for Compensation
- Damaged Products - If the item arrives damaged ("Damaged Products"), we will be happy to provide a replacement product if the original product is returned by you OR a photograph showing damage and received by company within 1 day of receiving the delivery. In the event that we are unable to provide a replacement Product or if replacement is not requested by Customer, we may at its sole discretion elect to refund the payment used for purhcase in the original amount of the purchase. If a replacement Product is issued, we cannot guarantee that the replacement Product will contain exactly the contents or will have the same theme as the originally provided Product.
- Wrong item was delivered
- Item was not delivered
Kindly take note that we do not take responsibility of orders with incorrectly entered shipping addresses. If an order is placed with an incorrect address, it is the customer's responsibility to reach out to us to make the adjustments upon placing the order. If the gift have been delivered, it is the customer responsibility to reach out to the resident of the said address to retrieve the purchase.
While we strive to always deliver the perfect arrangement, flowers are unpredictable by nature. We know it is not possible to be 100% perfect all the time. The Happiness Guarantee ensures that our Customer Experience team will assist at our best for you to be satisfied with your purchase.
We promise to make sending and receiving our gifts a joy. So if something isn't up to your expectations, our Customer Experience team will go the extra mile to make it right for you.
As we deal with time sensitive products, kindly reach out as soon as you have received it (Same Day) for us to be able to assist promptly.
We do not do returns for any fresh flower deliveries. As they are all made fresh and agreed upon when we have done the selection.
Damaged on receipt
We ensure all gifts that gets out of our store pretty! However, for unforeseen circumstance where your gifts have arrived your location in a damaged condition, kindly reach out to immediately upon receipt via our Gift Concierge or Whatsapp @ +65 94550145 and we will look into it as part of our Happiness Guarantee.
Dissatisfaction (Except Fresh Flowers)
As we deal with natural products, it is bound to have a slight variations in each arrangements. In the case where the product that is not due to damages or liability of ours, may be returned with a delivery charge at $20. Please ensure that the gifts are returned in its original packaging and intact, once we have received the items and passed through our QC, we will process on your refund, where the transaction amount will be credited to your account to be used on your next purchase with us.
If there are areas that you are not happy with our service, feel free to reach our support team at firstname.lastname@example.org or +65 9455 0145 (Whatsapp) and we will be happy to assist you.
Flowers varies in nature and looks, thus they do vary from batches to batches. For fresh flowers, do popped them in water when you received them, and they will perk up!
We aqua bag our arrangements to provide a consistent supply of water, but sometimes after delivery, they might need a perk up, so if yours looks sad, they'll just need a trim, an overnight drink to help them perk up fully.
Some stems will look flat at first, give them water and see them bloom!
Broken or damaged stems?
While we do our best to ensure that every arrangements come out of our store and protecting them on the way to you, very occasionally they can have a bad trip. Please contact us with 1-2 photos of the stems and so we can take care of this for you.
Every stem is unique so sometimes colours varies! In addition, we will need to use a substitution to give you the best arrangement. Not to worry, we try whenever possible to always provide you the closest to theme and as equally lovely!
As every stem is unique, on rare occasions, color differs, growth differs and our florist will substitute the stems to give you the highest quality bouquet.
We are currently shipping internationally to selected countries. Please note that the shipping options for your country will be made available to you at the checkout page.
Kindly note that you are unable to select a specific delivery date, as we parcel pack and ship them directly from Singapore.
All arrangements that are shipped internationally would be parcel packed with good foam protection to ensure the arrangements arrive you as intended.
Upon receipt of your arrangement, feel free to check out on our unboxing guide and care guide to ensure your flowers stays pretty!
We are constantly opening up to more countries and improving on our delivery network, in any case if the country you would like to ship is not available, kindly reach out to us at email@example.com and we will be able to assist you on this.
Any orders shipped outside of Singapore is covered an International order
Change of mind
We do not do any change of mind for any preserved flower arrangements
Damaged on receipt
We ensure all gifts that gets out of our store pretty! However, for unforeseen circumstance where your gifts have arrived your location in a damaged condition, kindly reach out to immediately upon receipt via our Gift Concierge or Whatsapp @ +65 98569650 or @ firstname.lastname@example.org and we will look into it and make it right.
Dissatisfaction (Except Fresh Flowers)
As we deal with natural products, it is bound to have a slight variations in each arrangements. In the case where the product that is not due to damages or liability of ours, may be returned with shipping fees covered by the buyer. Please ensure that the gifts are returned in its original packaging and intact, once we have received the items and passed through our QC, we will process on your refund, where the transaction amount will be credited to your account to be used on your next purchase with us.
If there are areas that you are not happy with our service, feel free to reach our support team at email@example.com or +65 98569650 (Whatsapp) and we will assist you.
All our Preserved Flowers arrangements are eligible for ship outside Singapore to the countries listed below. It is the customer responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsibile for any delayed caused by customs processing.
You will be charged the value of the order in the currency of the country/region you selected. If you charged your order to a credit card or account in a different market from the shipping country/region, or if your credit card is tied to another currency, additional bank fees may apply. Please contact your bank for more information.
Any local import duty, taxes or custom clearance are not inclusive in our prices. and must be paid for by you, and not inclusive in the purchase purchase price. The purchase price only includes the shipping fees to your desired address
You will receive an email when your order ships. Depending on your destination, it takes 3-10 business days for the package to arrive, please do also note that in some rare occurences, the delivery timeframe could be extended.
Refunds are typically issued within 20 business days, as we will have to receive back the item in its original condition and go through our QC, before processing the refund, rest assured we will email you on the process along the way. In any case if the arrangement does not pass our QC, we will charge a restocking fee of up to 80% on a case by case basis.
Some orders may require additional processing time in the case that the order was flagged for any reason. As we use a Third-Party Verification system, we have to wait until the clearance is received before dispatching an order that had been flagged. Our team will notify the customer who's order gets flagged via email